Emergency Contact Details
In Case Of An Emergency Please Call 000 For Police, Fire & Ambulance
We hope you enjoy your stay with us, if we can do anything to make your stay with us more enjoyable or assit in any way, please don't hesitate to contact us at reception
GUEST WIFI KENNEDY DRIVE MOTEL GUEST WIFI
9am - 12 noon & 2pm - 8pm 7 days
Onsite Managers can be contacted 24/7 in case of an emergency on the contact details displayed at reception
Parking bays are not allocated so please park as close to your room as you wish. Parking bays in front of Motel rooms are exclusively for in house guests only. Additional off-street car parking for visitors is available down the end of the property. We do advise that you remove all valuables from your car and please ensure that you leave your car locked at all times
Check Out Time
Check out time is 10am NSW time. Late checkouts may be available, please confirm availability with reception. Should you leave prior to reception opening ensure your account has been settled the night prior and drop your key into the key return box outside reception.
Your remote control is located on the wall upon entry to the bedroom area. Please keep the door closed whilst the air conditioner is on. Please allow a short period (approx. 15 minutes) for units to achieve desired temperature. Ideal setting is 23 degrees.
Chemist, Doctors & Hospital
212 Kennedy Drive Tweed Heads West 07 5536 4399
Kennedy Drive Medical
92 Kennedy Drive Tweed Heads NSW
07 5599 4200
Tweed Heads Hospital
Cnr Powell & Florence Street Tweed Heads NSW 07 5506 7000
Please return your room key to reception or the key return box at the front of reception for early
departures. In the event of your room key being misplaced, a $200 fee will be charged.
All our rooms and pool are non-smoking areas. We do have designated smoking areas down the back of the property and we ask you use those exclusively during your stay. An additional charge of $200 will be applied should you not adhere to this regulation.
The swimming pool is located at the front of the property. Pool hours are from 8am
- 8pm. Glass of any kind is not permitted in the pool area.
Children under the age of 16 must be supervised by an adult at all times. Pool towels are available at reception
In the event of fire, please follow the Guest Emergency Evacuation Plan details on back of door. Follow all instructions provided by fire marshalls. Please remain calm at all times.
Despite our best efforts sometimes things will break down or need repair. Should anything in your room require attention, please notify reception immediately and we will endeavour to remedy the fault as soon as possible.
We will contact you should any items be found and should you require, we are more than happy to post items to you at your cost. All unclaimed lost property will be disposed of within 3 months.
Our amazing Housekeeping team will service your room each day, we do ask if you wish for your room to not be serviced that you hang the do not disturb sign on your door, if you require any additional housekeeping please don’t hesitate to contact us at reception
Our guest laundry Is located just down the path from Reception and is open 24/7, change is available at reception
There is also a clothes line located at the back of the laundry
Whilst we are a pet friendly property we do ask that the following are adhered to at all times,
Animals are NOT permitted to be left unattended in the rooms or common areas of the motel at any time
Please clean up after your pet when exercising them around the property grounds
Please report any accidents to reception immediately
We reserve the right to charge the relevant cleaning / repairs fees should the rooms or grounds be damaged by your pet
We have basic convenience items available for purchase at reception or a local supermarket is located just 3 minutes drive from the motel
Alcohol is also able to be purchased from reception however sales are restricted to those 18 years and older
IGA 7/99 Kennedy Drive Tweed Heads 6am-9pm 7 Days
SPAR 26 Scenic Dr Tweed Heads West 6am-8pm 7 Days
Ice is also available at reception
These can be found located in your rooms however the following may assist,
Breakfast Baked On Ancora 118 Wharf Street Tweed Heads
Lunch & Dinner Ivory Waterside Tavern 156 Wharf Street Tweed Heads
Takeaway / Delivery Pinto Thai Tweed Heads 6/1 Machinery Drive Tweed Heads
Tweed Taxi Service can be contacted on 133 422 or Uber is also available however please try and pre book these if you can
Please note we have a zero tolerance for any noise, if for any reason you experience some disruptions during your stay please don’t hesitate to contact us immediately so this can be rectified,
If you are found causing a significant disruption for our other guests please note you may be asked to vacate the property immediately with no refund
Please note breakfast packs are available for purchase from reception.
Please note all our televisions are smart TV’s so you have the ability to connect to your own Netflix & Stan accounts, However, please remember for your safety and privacy to sign out of your accounts before departing
Covid & Our Response
With Covid in mind we have increased our cleaning and sanitation of all rooms and common areas,
All rooms are detailed cleaned using ECOLAB products and are disinfected after each stay,
Please feel free to use any of the hand sanitation stations located around the property
If you do feel unwell or sadly test positive please let us know so we can ensure we conduct extra COVID sanitation cleaning of your room upon departure.
Please enjoy our selection of drinks and snacks during your stay, any items consumed will be charged to the card on file upon checkout